Is Email Etiquette Still a Thing? Absolutely.
In a world where DMs, voice notes, and Zoom calls dominate, it’s easy to overlook the humble email. But here’s the truth: email etiquette is not only still a thing—it might be more important than ever.
At J.Leigh Consulting, we know that communication is the key to any successful business. And in professional environments, email remains one of the most common (and formal) tools we have. So how you use it matters.
Why Email Etiquette Still Matters
With so many ways to communicate today, knowing how and when to use email—and doing it well—shows a high level of professionalism. Whether you're following up on a client request, documenting a business decision, or reaching out for the first time, email is often the official record of your communication.
That means poor etiquette can do real damage:
Miscommunication or vague wording can lead to mistakes.
Overly casual tone might come off as unprofessional.
Emails written in all caps or red text? That can feel aggressive or off-putting.
On the flip side, well-written emails build trust, credibility, and clear expectations.
Common Email Etiquette Mistakes
Let’s be honest—most of us have seen (or sent) an email that missed the mark. Here are a few common mistakes that can hurt your message:
All caps or bright red text – It can come across as shouting or overly aggressive.
No subject line – This feels rushed and makes it hard to search for later.
Too casual or too formal – Tone matters. Know your audience.
Replying with a question to a question – This can feel evasive and frustrate the reader.
Skipping the greeting or sign-off – Especially in business emails, these small touches show respect and professionalism.
When to Use Email vs. Other Communication Tools
Knowing when to use email is just as important as knowing how.
Use email when you need to document a conversation, follow up formally, send detailed information, or create a paper trail.
Use messaging apps (like Slack or Teams) for quick check-ins, brainstorming, or informal updates.
Use calls or meetings for sensitive conversations, collaboration, or complex discussions that require back-and-forth.
Understanding these boundaries helps prevent miscommunication and keeps everyone aligned.
Simple Tips for Better Email Etiquette
Want to improve your digital professionalism right now? Start with these quick wins:
✅ Use a clear subject line
✅ Greet the recipient by name
✅ Get to the point quickly (but politely)
✅ Proofread before hitting send
✅ Use a professional sign-off (e.g., “Best regards,” “Thanks,” “Looking forward to your response”)
✅ Don’t overuse bold, underline, or color
✅ Avoid emotional or passive-aggressive language
Final Thoughts
Email etiquette may seem like a small thing—but in business, it’s often the first impression you make. And as we know at J.Leigh Consulting, communication isn't just a soft skill—it’s a success strategy.
Ready to Elevate Your Team’s Communication?
At J.Leigh Consulting, we help businesses sharpen their communication skills—starting with the fundamentals like email etiquette. Whether you're training new employees or leveling up your leadership team, our customized workshops and consulting services are designed to help you communicate clearly, confidently, and professionally.
👉 Let’s talk.